DELIVERY

Belgium: Free delivery from 95€ onwards
Neighbouring countries (F-D-NL-LU): Free delivery from 250€.

Deliveries are made to the address indicated on the order form or by collection from the shop: Avenue Rodolphe Gossia 33, B-1350 Jauche (Wednesday to Friday from 2pm to 7pm and Saturday from 10am to 7pm).
 
Orders are shipped within 2 to 5 days following receipt of full payment for the order. In case of sale to a consumer, the goods are transported at the seller's risk until the goods are delivered to the delivery address specified by the buyer. From that moment onwards, the buyer bears the sole risk.

In the event that the goods delivered are damaged, the buyer is obliged to refuse the goods or to accept them only by means of a written reservation on the carrier's delivery note, to be completed jointly by the customer and the carrier. Any complaint regarding the goods delivered must be received by the seller within 5 days of the date of receipt. The complaint must be sent exclusively by registered letter to the registered office: We Are Whisky saspj, Avenue Rodolphe Gossia 33, B-1350 Jauche and must be accompanied by a copy of the purchase invoice and the delivery note completed with the written reservation mentioned above. After this period, no further claims for apparent defects will be taken into consideration. In case of sale to a professional, the transport is at the buyer's risk. The delivery times communicated by the seller are strictly indicative unless otherwise agreed in writing.

Shipping costs include handling and packing fees as well as postal insurance and parcel delivery fees. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

The boxes are amply sized and your items are well protected.

The following countries are served neither by our logistics partner nor by our payment processor:

Russia, Belarus, Venezuela, Malta, USA, North Korea. Please contact us for more information.